A simpler and more
secure way to bank online.
Protected by your chosen 6-digit Unlock Code and restricted to one mobile device.
Authenticate yourself without the need to wait for an SMS anymore.
Tap the notification received on your mobile device and enter your unlock code to authenticate yourself
Just follow these easy steps to enable Citi Mobile® Token with push notifications.
You will be prompted to enable Citi Mobile® Token when you first launch your Citi Mobile® UK App. If you haven’t enabled Citi Mobile® Token from this prompt, please click here to find out how to enable.
You can now authenticate yourself with Citi Mobile® Token with push notifications. You no longer need to generate a One-Time Password (OTP)
The benefits of the Citi Mobile® Token are:
For specific transactions which require additional authentication for a higher level of security, you can use the Citi Mobile® Token to authenticate yourself instead of using SMS OTP. Citi Mobile® Token is more secure, convenient and easy to use for your online transaction which requires authentication.
No, Citi Mobile® Token is a feature within Citi Mobile® UK App. Thus, you will not be able to use the Citi Mobile® Token without the Citi Mobile® UK App.
You can download Citi Mobile® UK App in Apple App store or Google Play store by searching "Citi Mobile UK".
You need to ensure that you have given permission for Citi Mobile® UK App in order to receive the push notifications. This can be checked under your device settings.
Your unique 6-digit Citi Mobile® Token Unlock Code ensures that only you have access to the Citi Mobile® Token activated device to authenticate yourself. For your own security, you should not share your Unlock Code with anyone. You can change your Unlock Code under Settings menu of Citi Mobile® UK App.
You can reset your Unlock code using your Citi Mobile® UK App by following the steps mentioned below:
Step 1 : Tap on Profile & Settings icon on the top left corner of Dashboard page
Step 2: Tap Manage Citi Mobile® Token and use the Update Unlock Code option
For security reasons, your Citi Mobile® Token can only be enabled on ONE mobile device at a time. If you would like to change the mobile device on which your Citi Mobile® Token is activated, simply complete the activation process on the mobile device you would like to change to. Once the activation is completed, the Citi Mobile® Token on the previous device will be automatically disabled immediately.
For security reasons, your Citi Mobile® Token can only be enabled on ONE mobile device at a time. We strongly recommend you register the Citi Mobile® Token on your personal device that you commonly use.
You should disable the Citi Mobile® Token immediately by the method mentioned below:
Sign in to Citibank Online and select the Disable Citi Mobile® Token option under My Profile menu.
Click here to learn more about Citi Mobile® UK App.
Click here for notices and important information.