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Frequently asked questions
If you are the executor named in the will, next of kin or personal representative (if there is no will) you can notify us in a number of ways:
We understand that suffering a bereavement is a sad time and having to cope with the administration of the estate of a loved one can be overwhelming.
Our CitiPhone team are here to help you as the next of kin and/or executors, who are dealing with the deceased’s bank account(s) and banking arrangements with us.
We accept any of the following documents for proof of Identity:
Existing customers may also need to prove their identity if required.
A certified copy is a copy of the original document(s) signed and dated as a “true and accurate copy of the original” by a registered lawyer, notary public or a regulated bank in the UK, Jersey (or an equivalent jurisdiction), also showing the name of the signatory, their company, position held and contact details.
If a document was issued in a language other than English, please also provide us with an English translation certified by a lawyer or notary public.
Please ensure that certified documents must be stamped/sealed by the person providing certification. We may contact this person, so please provide details for their workplace, work address, email address and phone number.
A letter of Authority is a letter appointing a solicitor or third party to act on behalf of the individual.
Once we have seen the certified copy of the Death Certificate or Coroner’s Interim Certificate (England and Wales only) or Abbreviated Extract (Scotland only), we will send a letter to the next of kin or personal representative (if there is no will) who has been appointed as our point of contact. This letter will explain the next steps in relation to closing the deceased’s Citi accounts and banking arrangement with us.
If the deceased had a joint account, we will transfer the account to the remaining joint account holder(s) once we have seen the original or a certified copy of the death certificate or coroner’s interim certificate and completed a review of the joint facilities.
Any cheques presented after you have notified us of the bereavement will be returned unpaid to the payee.
Cheques payable to the executor or personal representative should normally be paid into an executors Account.
Yes. We are able to continue to receive credits into an account after we have been notified of the death. Please bear in mind, some credits may be re-claimed.
This depends on if it is a joint account or if the account was only in their name. For joint accounts, your regular payments will stay the same. If you want to cancel a Standing Order or Direct Debit, please let us know.
If the account was only in their name, we’ll stop all regular payments. Then we’ll give you a list of these payments, so you can contact the right companies to either cancel or continue making them.
When we are notified of a death, we will inform all the departments of Citi that the deceased had a relationship with. We will inform you of all the products the deceased held with us valuated at the date of death.
If the deceased had an ISA with CITI and passed away before 5 of April 2018, the tax benefits of the ISA will end from the date of death. If the deceased passed away on or after the 6th of April 2018, the tax benefits of the ISA will continue. The ISA will be converted to a “continuing account of a deceased investor” and will remain active until either the completion of the administration of the estate, or the closure of the account or the 3rd anniversary from the date of the death of the account investor.
For more information on ISA’s you may wish to visit :
https://www.gov.uk/individual-savings-accounts/if-you-die
https://www.gov.uk/individual-savings-accounts/inheriting-an-isa-from-your-spouse-civil-partner
Investment products will be either liquidated or transferred out as per the instructions we will receive from the personal representatives/ executors of the will.
After the notification of death, if the accounts of the deceased are overdrawn the debt still needs to be repaid to Citi. If there are sufficient funds in any other sole accounts of that the deceased held with us, they can be used to clear the debt with Citi. If there are insufficient funds to cover the debt, then any outstanding balances will need to be paid from the estate of the deceased. The personal representative/executor of the will, will not be personally liable to pay off any debts the deceased had. It is however their legal obligation to make sure that any outstanding debts are paid from the estate before making payments to the beneficiaries.
Where there is a will, a grant of probate may be required. A dedicated member of staff will advise you if the Grant of Probate is required for you . Probate is not needed where all the assets of the deceased are held jointly with another person.
We may need to see the will to ensure that we are dealing with the correct Personal Representative(s) of the deceased.
Citi may close the deceased’s accounts without seeing the will. However we reserve the right to ask to see it.
The bank has legal obligation to protect the deceased’s funds and assets against theft and fraud. Therefore the accounts are frozen and all bank mandates, any third party mandates, appointments of guardian/deputy/receiver and Power of Attorney are cancelled upon notification of death.
Once we have received the death certificate, to assist you, we can release funds from the estate of the deceased’s account to go towards funeral expenses. We will ask for invoices, the transaction details, or other related documents to proceed with the payment. Payments for funeral expenses will be honoured provided there are sufficient funds in the deceased’s account.
Yes. We are able to pay the inheritance tax invoice if requested by the personal representative using the funds in the deceased’s account, as long as there are enough funds available to cover the costs. We will need a completed and signed form from HMRC IHT423 for each account. Payments will be made directly to HM Revenue & Customs. For more information and guidance you may wish to visit the Gov. UK website : https://www.gov.uk/paying-inheritance-tax/deceaseds-bank-account.
If you haven’t received the payments and authority form please use this link. Please ensure that the form is completed clearly and accurately.
Once we have received the correct documentation, where there is only current and savings accounts, we will combine all the balances and release the funds within ten working days. Where there are other products, this may take longer and we will advise you on this separately within a letter.
For investment related products we will execute based on the instruction received by the executor during the redemption of proceeds.
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