Digital Banking

To register for Citibank Online please make sure you have your mobile phone to hand. You will also need the following information:

• Your Card number (this is the 16 digit number on the front of the Card. Note that the Card must have been activated).
• Your Debit Card's expiry date.
• Your date of birth.

After you have entered these details, we will send a One Time Password to the mobile phone number that is registered to the Debit Card. The One Time Password should be entered as soon as you receive it or it will expire and you will need to provide the above details again. Please call CitiPhone if you need to change your mobile number.

Please note that you will be unable to use your Debit Card at ATMs, to make purchases, or to register for Citibank Online unless it has been activated so we recommend that you do so right away. To activate it, please call 0808 109 88880808 109 8888 or +44 207 500 1445+44 207 500 1445 if calling from overseas. If you have already registered for Citibank Online, you can activate your Debit Card using this service.

Yes, you can download transaction history in any of the following formats:

• CSV (comma separated values)
• XLS for Excel

To do this, go to 'Account Details', click on 'Download' and choose the accounts and dates that you wish to download.

Please try to delete temporary internet files and cookies. You can contact to Citiphone or your Relationship Manager if the issues persists.

To do this, please go to 'My profile', choose 'Manage accounts' and click on 'Account Order and Visibility' or 'Account Nick names'.

Go to 'Accounts', choose 'Account summary' and tick the box 'Set as My Start Page'.

Yes, you can. Go to 'My Profile' and choose 'Update Contact Information'.

If you have accounts with certain Citibank businesses, other than the accounts that you have with Citi International Personal Bank, you can register your login details in the Global View of Accounts section. This will enable you to view the balances of your other accounts in the account summary. However, if you need to make a transaction or if you need to make any changes to these accounts you will need to sign in via their website. Please note that applicable Citi businesses are listed and will be updated regularly.

To check your total account balance, click on the 'Accounts' tab.

Citibank Online uses the latest security standards to protect your confidential information. All information is transmitted using the SSL-protocol with 128 bit encryption (the Triple DES algorithm). We have also implemented additional security features, such as:

• Automatic logout if you remain inactive for more than five minutes;
• Masking your account, Debit Card, and mobile numbers;
• Last login date display and highlighted alert for failed login attempts;
• One Time Passwords sent via SMS to your mobile phone;
• e-mail and text alerts about your user ID, password, contact information and other changes to Citibank Online.

Online banking can be very convenient and secure if you take a few simple precautions. Here are a few suggestions to help you have a secure online banking experience:

• Avoid suspicious websites. DO NOT provide any information requested by these sites. When accessing www.ipb.citi.com, type the address directly into the address bar of the browser.
• Never respond to an email requesting personal information. Remember, we NEVER ask for your personal information, such as user ID, password, PIN, account or passport number by email.
• Change your password periodically using the password change function in Citibank Online. If you suspect that someone may know your password, change it immediately.
• Always end your secure session in Citibank Online by clicking 'Sign Off' and closing your browser, especially if you are using your computer in public places, such as internet cafes etc.

We need to ensure that you are the only person that can access your account. When you register we ask for your 16 digit Debit Card number, expiry date (valid thru date), your date of birth and we send a One Time Password via SMS to your mobile phone. Once you have completed the registration process, you can sign in to Citibank Online simply by entering your user ID and password. However, please note that for added security during certain instructions or transactions, we will send you a One Time Password to confirm your request.

Please choose a memorable user ID. To help protect your account there are some criteria to which your user ID must adhere:

• The length of the user ID must be between six and 50 characters.
• The characters must be alphanumeric (i.e. only letters from the English alphabet and numbers) and the following special characters: _ @. (underscore, at the rate, full stop).
• The user ID is not case sensitive (ABC001 is the same user ID as abc001).
• Your user ID must not be the same as any of your account or Debit Card numbers.

The user ID helper appears when you enter your user ID to confirm that these criteria have been met.

To change your user ID, sign in to Citibank Online and choose My Profile next to the last login information (note that you need to provide the One Time Password so please have your mobile phone to hand).

Please choose a password that you can remember easily but that cannot be guessed from your personal information. We recommend that you change your password regularly.

Your password must meet the following criteria:

• The length of your password must be between six and 50 characters.
• The valid characters are alphanumeric (i.e. letters from the English alphabet and numbers) and the following special characters: _ @. (underscore, at the rate, full stop).
• Your password must contain at least one upper case letter, at least one lower case letter and at least one number.
• Your password is case sensitive (Abc001 is not the same password as abC001).
• It must not be the same as any of your account or Debit Card numbers or your user ID.
• Your Password must not contain three identical characters such as AAA, three sequential digits such as 123 or 321 or three sequential letters such as Abc or cbA.

Before you log in to Citibank Online, there is a link 'Forgot Your Password?' where, after providing the information requested including the One Time Password, you will be able to choose a new password.

We recommend that you regularly change your password. To do so, sign in to Citibank Online and choose My Profile next to the last login information. Note that you will need to provide the One Time Password so please have your mobile phone to hand.

In general no, unless we have given you specific instructions to do so. However, for security reasons we strongly suggest that you change your password regularly.

If we suspect that your user ID and password have been compromised, we will block your user ID. On activation of your new Debit Card, you will need to register again and choose a different user ID and password.

The One Time Password is a security measure which asks you to enter a password which is sent via SMS to protect your account.

When you undertake certain actions using Citibank Online or Citi Mobile^® UK App, a screen will pop up and you will be asked to input a One Time Password. An SMS will immediately be sent to your mobile phone that includes a six-digit password, so it is important that you have your mobile phone to hand when using Citibank Online.

You simply enter the password you have received by SMS into the box on the screen. The transaction will go through as normal.

Because you can only complete certain actions by entering the One Time Password, it provides extra reassurance that you are the only person who can use your account.

A wide range of actions will now require the One Time Password. These include:

• Registration
• Reminder service for forgotten user ID and Password
• Resetting and changing your user ID and Password
• Adding, amending or deleting payee details
• Fund transfers
• Changing your Telephone PIN
• Activating your Debit Card

With some of the actions above you will need to enter a new One Time Password each time you use them. However, others will only request the One Time Password if you haven't already provided it during that session. In all cases it will be made clear when a One Time Password is needed.

The One Time Password text message will be triggered when you attempt certain actions online.

The screen to enter the One Time Password appears as below and you cannot proceed to the next page, or complete your action, until the correct One Time Password is entered into the box on the screen.

You need to contact to Citiphone or your Relationship Manager to ensure your mobile number is up to date.

We send the six-digit password to the mobile phone number that is shown on the screen that pops up when we ask you provide the One Time Password.

It is important that you ensure we have your up-to-date mobile number for this purpose. If the number shown on the screen is incorrect, or you do not receive the One Time Password, please call Citiphone or your Relationship Manager and update your mobile number.

When you provide your mobile number we will use it to send you the One Time Password and we'll also use it to contact you in the event that we suspect fraudulent activity on your account, via text message or a phone call. We regularly monitor accounts for suspicious activity and having your mobile number will ensure you receive these important messages or phone calls quickly if needed.

We won't contact you by mobile for marketing purposes if you told us when you applied for your account, or at a later stage, that you didn't want to receive marketing information. If you have told us that you would like to receive marketing information, we may occasionally contact you on your mobile.

If you're unable to receive text messages due to poor mobile phone reception please call CitiPhone on 0808 109 88880808 109 8888 or +44 (0) 20 7500 1445+44 (0) 20 7500 1445 if you are calling from outside the UK, or your Relationship Manager directly to service your account.

Please call us immediately on the number shown in the text message. It's very important your contact us straight away as an unexpected message of this type could indicate your login details may have been compromised and someone else may be attempting to fraudulently perform actions on your account. Please ensure you call and do not send a CBOL message or email.

We use SMS to verify actions as we believe it's more secure. If a fraudster has managed to find out what your banking passwords are, there's a chance they've also gained access to your email passwords too. It's less likely however that they'll have your mobile phone and be able to access your text messages.

Please call us immediately on the number shown in the text message. It's very important you contact us straight away as an unexpected message of this type could indicate your login details may have been compromised and someone else may be attempting to fraudulently perform actions on your account. Please ensure you call and do not send a CBOL message or email.

We recommend your provide the number of the mobile phone which you have on you all the time. If you have malicious software on your computer, there's a chance someone else could try to transfer money or perform other actions on your account. If this happens, you'll receive a text message from us telling you that a request is being made. If you have your mobile phone with you, you'll be able to act on the text message immediately and call us on the number provided in the message. We can then stop any funds being transferred from your accounts and secure your accounts from further fraudulent activity.

We need to verify the change of mobile number for security reasons. The 72 hour restriction is an added security measure we put in place to protect your account.

For 24 hours after you've entered an incorrect verification code more than three times, you will be restricted from all access to Citibank Online.

Unfortunately we won't be able to lift the online restriction. It will stay in place to ensure your account is protected. Whilst the online restriction remains in place you will have the option to call us if you need to request transactions or account servicing.

Yes, certain limits apply to Citibank Online and Citi Mobile^® UK App: for example, there is a £75,000 (or currency equivalent) limit per day for Domestic and Sending money outside the UK.

Yes you can view up to 365 days of your transaction history by choosing 'Account Details' under your 'Accounts' page.

Go to 'My Citi' page, click on 'Link an Account' or go to 'My Profile', choose 'Manage Accounts' and click on 'Link Citi accounts'.

You can send money between your own accounts without adding a payee. You can add a payee for all other transfers and payments. To add a payee, you will need to enter a One Time Password, which you will receive on your mobile phone via SMS. You can also make transfers without adding a payee which will also require confirmation through a One Time Password.

You will be able to send money to the new payee immediately after the payee has been added and confirmed by entering the One Time Password sent to your mobile phone via SMS.

To change the alerts package, or to set a preferred delivery time please go to 'My profile' and choose 'Citibank Alerting Service'.

Paperless service allows you to see your statement and notification online or as a secure e-mail attachment.

You can choose one of the following options of Paperless Service:

• Notification alerts – you will receive an email and/or SMS notification when your latest statement or notification is available on Citibank Online.
• E-mail delivery – you will receive your statement or notification in the form of a PDF file to your email address. Please note that your statement will be password protected (you will create your password when you register for Paperless Service).

• No need to store or wait for paper statements to arrive.
• You receive the statement to your email address as soon as the statement is ready.
• You receive email and/or SMS notification as soon as your statement is available on Citibank Online.
• You can view, print and save the statement for any period of time on your PC.
• E-statements are more secure, as only you can access them.
• Your E-statements are free of charge.

No, once you are registered for our Paperless Service, you will no longer receive a paper statement or notification (excluding mandatory paper notifications). However, you can always request a paper statement or notification for any previous period by calling CitiPhone on 0808 109 88880808 109 8888 or, if calling from outside the UK, dial +44 (0)20 7500 1445+44 (0)20 7500 1445. Please note that you may be charged a fee.

To register through Citibank Online, please select 'My Profile', then 'Paperless Settings', then follow instructions. Alternatively, your Relationship Manager can register for you. Once you have successfully registered, you will receive the statement or notification in the form of a secure PDF file to your email address or a note when your statement or notification is available on Citibank Online, depending on your preferred option.

To view your statement or notification, please sign on to Citibank Online, then click on 'My profile' and choose 'View & Download E-statements' / 'View & Download E-Notifications' before selecting the statement from the statement periods given.

If you are using Citibank Online for the first time, you will need to go through the registration process and create your username and password which will only take a couple of minutes.

You need Adobe Acrobat Reader installed on your device to view the PDF.